Privacy Policy
Welcome to OpenDesk24 (“we”, “us”, “our”). We operate the coworking and flexible workspace business located at Building 66-C, Office 303, Al-Murtaza Commercial Lane 02, Phase VIII, D.H.A. Phase VIII, Defence Housing Authority, Karachi 75500, Pakistan. Our website – https://opendesk24.com/ (“Website”) – is provided to support our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Website or book/engage our services.
1. Information We Collect
We may collect the following categories of personal information:
a. Information you provide directly
Name, email address, phone number (from “Contact” or “Book Now” forms)
Company/business name, job title, number of team members (if you book private offices)
Payment information (if applicable via our payment processor)
Any messages, questions or correspondence you submit via contact/booking forms
Profile or membership details if you sign up for a membership, event, networking or community access
b. Information collected automatically when you use our Website
IP address
Device type, browser type and version
Referring website, pages visited, time and date of visit, time spent on pages, clicks and navigation paths
Cookies, web beacons, tracking pixels, analytics (see Section 6)
c. Information from third-party sources (if any)
Payment processors or booking platforms may supply limited info for verification/fraud prevention
Social media or advertising networks when you engage our ads or share links
2. How We Use Your Information
We use the collected information for the following purposes:
To process your inquiry or booking (workspace, meeting room, private office)
To manage our relationship with you (membership, billing, support)
To send you service-related communications (confirmation, updates)
To send you marketing or promotional communications (if you have opted-in)
To improve and optimise our Website and services (analytics, troubleshooting)
To protect our business, website, users and infrastructure from fraud, abuse or legal liability
3. Disclosure of Your Information
We may share your information in the following ways:
With service providers (e.g., payment processors, booking platforms, IT/hosting providers, analytics providers) who help us run the Website and services.
With legal/regulatory authorities when required by law, to comply with a subpoena, legal obligation, or to protect our rights, customers or others.
With third-parties in the event of a business transaction (sale, merger, reorganisation), subject to confidentiality and requiring any acquirer to respect the terms of this Privacy Policy.
With advertising or social-media platforms if you engage with our ads and we use your data for targeting (with your consent where required).
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to comply with legal, tax, accounting or reporting requirements. When the data is no longer needed, we will securely delete or anonymise it.
5. Your Rights and Choices
Depending on applicable law, you may have rights including:
The right to access or request a copy of the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal data (subject to required retention for legitimate business/legal reasons).
The right to object or restrict certain processing (e.g., marketing).
The right to withdraw consent (where processing is based on consent) without affecting earlier lawful processing.
To exercise these rights, please contact us at: support@opendesk24.com or call 0304-3145878. We may ask you to verify your identity before fulfilling your request.
Please note: Some rights may be limited under local law (Pakistan) or because we have legitimate grounds to retain/process the data.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to track visitor activity and store certain information. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However some parts of the Website may not function properly without cookies.
The types of cookies we use include:
Essential cookies: to enable core functionality (e.g., booking form, login)
Analytics cookies: to track usage, pages visited, time spent, navigation paths (e.g., Google Analytics)
Advertising/marketing cookies: to deliver relevant adverts and measure campaign performance
If you click “Accept” on our cookie banner (if enabled), you consent to the use of non-essential cookies. You may change your cookie preferences at any time via your browser or via our preference tool (if provided).
7. International Transfers
Your personal information may be transferred to — and stored at — destinations outside Pakistan (for example, the servers of our hosting provider, analytics provider, or payment processor). If your data is transferred internationally, we will take steps to ensure adequate safeguards are in place in accordance with applicable laws.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, alteration, unauthorised disclosure or access. However, no method of transmission over the Internet or electronic storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children (under 13 or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will delete that information.
10. Links to Other Sites
Our Website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of those other websites. We encourage you to review the privacy policies of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revisions. We encourage you to review this policy periodically. Your continued use of the Website or our services after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact us at:
OpenDesk24
Building 66-C, Office 303, Al-Murtaza Commercial Lane 02, Phase VIII, D.H.A. Phase VIII, Karachi 75500, Pakistan
Email: support@opendesk24.com
Phone: 0304-3145878